Andrea Helpdesk
Updates

Product news, releases,
and useful notes.

New releases, product updates, and practical writing about self-hosting, support workflows, and running Andrea in the real world.

2 updates and essays
News product updates first
Notes self-hosting and support
Latest post

Andrea Helpdesk grows up: internal chat, private messages, and installable mobile apps

There is a funny thing that happens once a helpdesk starts doing its job properly. The tickets are in there. The customer history is in there. The knowledge base is in there. The internal notes are in there. The team starts living in it. And then, inevitably, someone opens Slack, Teams, Discord, WhatsApp, email, or whatever other digital junk drawer the business has accidentally standardised on, and says: “Can someone look at ticket #123?”

product features
Read post

Introducing Andrea Helpdesk

Why a small PHP helpdesk — and why now. The short version: SaaS helpdesks tax your growth, and your customer conversations don't belong on someone else's servers.

launch philosophy